I don’t know what it is about grocery shopping that turns me into a grumpy ho, but I dislike everything about it–the meal planning, the list making, the coupon clipping (HA!–As if)–I’m already stressed out and I haven’t even left my house yet! Now, with most chores I find unappealing, I find that once I stop procrastinating and just do them, they’re really not so bad after all.
Grocery shopping? Not so much…
My disdain for the grocery store is well documented. In my post I do not heart grocery shopping, I took you along as I trudged through the aisles of the local Kroger, where you met the beloved Pornographic Cheese Buttler. You then shared in my outrage at the removal of said PCB in Say it ain’t so, Kro! Say it ain’t so!
Is it any big surprise that the same local grocery store would be the object of my latest incessant rant?
Back in March of this year, Billy Coffey wrote a post called Grocery store goodness where he describes the latest phenomenon encouraging excellent customer service: the “Ring bell if you received excellent customer service” bell.
In a nutshell, here’s the concept at my store:
- There’s a bell with a sign at each register.
- If your cashier gives you excellent customer service, you ring the bell.
- Upon hearing the bell, the entire staff of store stops what they’re doing and applauds for the cashier a-la Pavlov’s dog.
In his typical style, Billy ends the story with an important life lesson on the importance of doing good not for the sake of recognition, but simply to give of yourself without expecting anything in return. And while I could also go this route, I figured he already covered it, so I’m just gonna gripe. You’re welcome.
Don’t get me wrong–I’m all about appreciating good customer service. Especially since it seems so rare these days. I’m not one of those people who are rude to store employees because I’m having a bad day. I worked retail back in the stone ages when the customer really was always right. Believe me, I’ve smiled and bit a hole through my tongue more times than I care to remember rather than telling some jerk with a superiority complex who talks down to a sales associate what I really thought of them. I get it. I go out of my way to be nice to people who often have jobs I suspect they would rather not have.
But this bell crap? Not a fan. Now, if they had an option for bad customer service I might be more inclined to participate in the celebration of the good service.
Cashier carries on conversation with bagger about how many hours the manager screwed him out of this week without acknowledging the customer whose groceries he is ringing up…
Employees park grocery carts in the covered walkway of the shopping center instead of in the designated shopping cart area inside the store, forcing customers to push their grocery laden carts in front of the store where all the thru traffic is. For some reason, this only happens when it is raining.
Customer seeks assistance checking out groceries from one of the five cashiers standing around the customer service desk and is told, “The self-service lines are open.”
Store management removes the Pornographic Cheese Buttler display from the store and ruins any remote possibility of me having fun at the grocery store…
DING! DING! DING!
Enough with all the positivie reinforcement stuff already if you’re not going to acknowledge and correct all the things that make grocery shopping an unpleasant experience. And bring PCB back. His public awaits…